Below are the most common questions from Pawryne customers. If your question isn't listed, our team is ready to help at: support@pawryne.com
Is the website secure?
Yes. Pawryne uses SSL (Secure Socket Layer) certification, technology that encrypts all information entered on the website, ensuring security and privacy for your purchases.
We only work with recognised and secure payment platforms. We never have access to your financial data.
Do all purchases include tracking?
Yes. All orders shipped by Pawryne include a tracking code, allowing you to monitor the complete journey of your product until delivery.
When will I receive my tracking code?
Your tracking code is generated automatically once your order is dispatched. Since order processing takes up to 3 business days, you should receive your tracking code by email within that window.
If you don't receive it within this timeframe, contact us providing:
My tracking code isn't updating. Is this normal?
Yes. During transit, it's common for tracking to go several hours without updates. Once the item reaches the next sorting facility or is out for delivery, new movements will be registered.
Don't worry: this doesn't mean there's a problem with your order.
How long will my order take to arrive?
Average delivery time is 7-10 business days for UK mainland after dispatch.
This period may vary due to:
Can I change the address after placing an order?
You can request an address change at any time before your order has been dispatched — just contact us as soon as possible at support@pawryne.com. Once it's dispatched we're unable to redirect it, but you can still cancel and return your order within 14 days of receiving it under UK consumer law. See our Returns and Refunds Policy.
I wasn't home during delivery. What happens?
If you're not in when the courier calls, they'll usually leave a card and either attempt delivery again or hold your parcel at the nearest post office or collection point. The exact process depends on the courier handling your order.
If a parcel is returned to sender because it couldn't be delivered or collected in time, a re-dispatch may be required and could incur additional costs. Keeping an eye on your tracking helps avoid this.
I received a defective product. What should I do?
Contact us immediately via email providing:
After review, we'll initiate the exchange or refund process according to our Returns and Refunds Policy.
What are my rights under UK law?
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order and return it within 14 days, for any reason.
Under the Consumer Rights Act 2015, you're entitled to a repair, replacement, or refund if goods are faulty, and to a price reduction if goods don't match their description.
Do you ship to Northern Ireland?
Yes, we ship to all UK regions including Northern Ireland. Please note delivery times may be slightly longer for remote areas.
How can I contact support?
Our support team is available exclusively via email: support@pawryne.com
We aim to respond to all enquiries within 24-48 hours during business days.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
