Returns and Refunds Policy

Pawryne values transparency, respect, and customer satisfaction. We provide a clear Returns and Refunds Policy in accordance with the Consumer Contracts Regulations 2013.

Request Period

Customers may request a return or exchange within 14 calendar days of receiving the product, as provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Once you've told us you want to cancel, you then have a further 14 calendar days to send the product back to us.

Requests made after this period will not be accepted, except in the case of manufacturing defects — see the Manufacturing Defects section below.

Condition of Returned Goods

You're welcome to unpack and inspect the product as you would in a shop, to check it's what you ordered. If it comes back to us in a condition beyond what was necessary to establish that — for example, visibly used, damaged, or missing tags and accessories — we may reduce your refund to reflect the loss in value. We'll always explain any deduction before applying it.

Change of Mind Returns

Under UK law, customers have the right to return items within 14 days without providing a reason (Consumer Contracts Regulations 2013).

Return shipping costs for change of mind returns are the customer's responsibility, unless the item is faulty. Your refund will include the cost of your original delivery.

Manufacturing Defects

If a product has a manufacturing defect, customers must provide:

  • Description of the problem
  • A photo or short video demonstrating the defect
  • Order number
  • Email address used for purchase

After review and approval, customers may choose:

  • Exchange for another product of equal value
  • Store credit
  • Full refund including original shipping costs

How to Request a Return or Exchange

Send an email to: support@pawryne.com

Including:

  • Full name
  • Order number
  • Product name
  • Reason for return or exchange
  • Photo or video of the defect (if applicable)

After receiving this information, our team will respond with:

  • Return instructions
  • Return address
  • Procedures for analysis and refund

Refund Processing Time

Once we receive your returned product, or you provide proof of postage, refunds will be processed within 14 days.

The time for funds to appear in your account may vary depending on:

  • Card issuer
  • Bank
  • Payment method used at purchase

Shipping Costs

  • Manufacturing defects: All shipping costs are covered by Pawryne
  • Change of mind: return shipping is the customer's responsibility; original delivery cost is refunded

Final Conditions

By making a purchase, customers acknowledge they have read and agree to this Returns and Refunds Policy. Pawryne reserves the right to update this policy at any time to better serve customers.

For any questions, contact us at: support@pawryne.com